The time booked for the client is reserved for the client’s exclusive use. When appointments are rescheduled, missed, or cancelled without sufficient notice, Victoria’s Beautique is often unable to fill the vacancy.
Should the client need to cancel their appointment, Victoria’s Beautique requests at least 48 hours notice before the commencement time of the appointment. Cancellations after this 48 hour time frame will result in forfeit of the deposit and a invoice for the full remaining amount of the appointment cost to be sent to the email address and phone number provided, or for the card stored on file to be charged.
If the client wishes to reschedule an appointment, they must make a new booking with a new deposit on the online booking system. The deposit payments will come off your treatment bill, however if it is a last minute rescheduling and the slot can not be filled this may result in forfeiture of deposits and/or cancellation fee.
I Victoria understand that things happen so I will be as fair as I possibly can.
Please cancel through Victoria’s Beautique online booking website. Links to cancel or reschedule are at the bottom of every confirmation email. Alternatively please call 07376 360597.