Privacy Policy
VB salon is open 2022.
You can login into your customer portal and book your appointments.
Please read our Privacy policy guides below.
Privacy Policy
We wanted to share the policy guides to show you how we maintain a safe, organised and fair environment for all customers. Please don’t hesitate to contact Victoria with any concerns or questions you may have regarding the policy guides.
For Victoria’s Beautique
When booking online or in salon booking these are the policies you agree to. Please don’t see these as a negative they are there for your safety and protection.
This policy sets out how Victoria’s Beautique uses and protects any information that you give when you use this website, booking system and any services with us. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with the below privacy statement.
We may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect:
• Medical History
• Personal patient details
• Consent & medical documents for treatment
• Clinical Photography consent
What we do with the information we gather:
We require this information to understand your medical needs, provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• Email / texts are sent for confirmation/reminder appointments. We may contact you from time to time for marketing purposes.
• We may use the information to improve our products and services.
• For compliance with governments guidelines regarding COVID-19.
Security:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable procedures to safeguard and secure the information we collect online and in salon. Victoria regularly undertakes GDPR training and uphold confidentiality at all times.
Monday-Tuesday 9am-5.30pm
Wednesday-Thursday 9am-8pm
Friday 9am – 4pm
Saturday & Sunday Closed
Bank Holiday Hours are on Facebook
For evening appointments please call, text or email
The Salon is on the ground level with direct access from the car park. There is client access to the salon bathroom.
Clients are always welcome to bring a support person or service animal along to their appointment. If you have an accessibility need not covered here, please reach out at victoriasbeautique@outlook.com
Inclusivity:
Victoria’s Beautique welcomes and respects all genders, Non-Binary and Gender Fluid people, the entire spectrum of the LGBTQI+ Community, the elderly, people of colour, people at any level of ability, and all religions.
Victoria’s Beautique will not tolerate hateful behaviour towards these communities, and will stop a service immediately if this policy is infringed upon. Victoria’s Beautique implores clients to exercise compassion and kindness in The Salon.
Clients are encouraged to reach out if they need a cultural or religious consideration made during their appointment. Contact Victoria at victoriasbeautique@outlook.com to discuss your needs.
Victoria’s Beautique happily offers a Silent Service to anyone that requests it. Clients can request a Silent Service in their booking notes, or via text/email at victoriasbeautique@outlook.com 07376 360597.
Victoria will give the client a thorough consultation, create a plan for their treatment and offer refreshments. Victoria will ask for clarification/approval throughout the process but the rest of the time is the client’s.
Appointment bookings are often made online as this is the quickest way to book. Regular clients have the priority to book in salon and often book before they leave.
Victoria’s Beautique calendar is open 24/7, it is recommended to book in advanced.
Victoria’s Beautique encourages clients to read all service descriptions carefully, and ensure that enough time has been booked for the desired result. Extra time on the day will not be accommodated for.
If you’re not sure how much time will be needed, have a question about booking or would like Victoria’s help please get in touch at victoriasbeautique@outlook.com.
If no times are available on the calendar clients can add themselves to the waitlist via the online booking calendar. Victoria will do her best to find you available slot.
In the event that incorrect contact information is provided, including, but not limited to, customer name, phone number, or email address, Victoria’s Beautique may not be held responsible for loss of correspondence, such as appointment confirmation or reminder messaging. In instances of incorrect or inaccurate contact information being provided, it is the client’s responsibility to identify these errors and email victoriasbeautique@outlook.com to have them rectified.
Automated text and email correspondence will be delivered to the client to confirm any appointments booked, using the details provided by the client. Additionally, a reminder message will be delivered at least 48 hours prior to the commencement of the appointment.
We realise that things can happen to make you late for an appointment, but all bookings are carefully timed, therefore please allow plenty of time to ensure you arrive at the correct time. If you are late for your appointment by 10 minutes or more, the treatment will be adjusted and shortened to accommodate the time we have left. If there is not enough time to carry out the treatment it will be cancelled.
In the event of cancelled treatment you will be charged full treatment price. We may waiver at our discretion depending on circumstances. Regular late arrival and/or breach of policies will not be allowed to impact on our other clients, therefore it may lead to forfeiture of the ability to book in again.
Victoria’s Beautique asks clients to reach out if they will be late at 07376 360597.
The time booked for the client is reserved for the client’s exclusive use. When appointments are rescheduled, missed, or cancelled without sufficient notice, Victoria’s Beautique is often unable to fill the vacancy.
Should the client need to cancel their appointment, Victoria’s Beautique requests at least 48 hours notice before the commencement time of the appointment. Cancellations after this 48 hour time frame will result in forfeit of the deposit and a invoice for the full remaining amount of the appointment cost to be sent to the email address and phone number provided, or for the card stored on file to be charged.
If the client wishes to reschedule an appointment, they must make a new booking with a new deposit on the online booking system. The deposit payments will come off your treatment bill, however if it is a last minute rescheduling and the slot can not be filled this may result in forfeiture of deposits and/or cancellation fee.
I Victoria understand that things happen so I will be as fair as I possibly can.
Please cancel through Victoria’s Beautique online booking website. Links to cancel or reschedule are at the bottom of every confirmation email. Alternatively please call 07376 360597.
If you are sick or under the weather please let us know. Please respect and protect other peoples well-being and if you feel it is necessary reschedule your appointment accordingly.
When booking online, the client is provided with the option to store their card information on file. This service may be referred to as “card capture” or “stored cards”.
By agreeing to store their card information on file the client grants Victoria’s Beautique permission to charge this card to take payment at the end of an appointment, or in the case of a cancellation. Victoria will check it is the card you wish to use.
A valid credit or debit card number is required at the time of booking, at this point the non refundable deposit will be taken, which is deductible from treatment. We use card captcha to store your details securely. The remaining balance is to be paid in salon, directly after treatment.
If an appointment is reschedule the deposit will roll over to the next appointment, however if it is a last minute reschedule it may result in forfeiture of deposit and/or cancellation fee (please see cancellation policy).
Under no circumstances can you ‘pay later’. Failure to pay for a treatment may result in prosecution.
We accept cash, Visa, Mastercard, Stripe payment plans for courses. We do not accept cheques or bank transfer for services.
Please note that Victoria’s Beautique does not keep any cash on premises so make sure you bring exact cash amount.
Prices and services are subject to change without notice. We will do our best to keep our clients updated with any changes that may occur and encourage people to ask about prices at the time of booking. Prices are always visible on the online booking website.
Gratuities are not included in the price of any of our treatments, memberships or courses. If you wish to show appreciation for a job well done or service enjoyed, please do so inside of the treatment room.
Skincare and treatments are non refundable. If you have paid for a treatment in advance that you no longer require you may transfer to another service or receive credit on your account.
It is recommended for best results and the health of your skin and/or hand nails that clients return every 2-4 weeks for maintenance services.
Victoria’s Beautique will not issue price adjustments/refunds for change of mind. The client must pay for the full amount of time booked out even if the client requests a reduced or changed service.
Please do your best at booking the correct facial that is suited to your time and budget, any questions please get in touch. victoriasbeautique@outlook.com
07376 360597.
Victoria’s Beautique recommends not bringing young children and/or animals in the salon, as it is not a safe environment for them. The products, chemicals, tools, and equipment used in the salon are both expensive and dangerous if not handled by a professional.
Age Requirements:
Victoria’s Beautique is 18+ without a parent. Clients may be required to show ID before the commencement of a service. People under the age of 18 are welcome as I have specialised treatments but will need to be accompanied by a parent.
Victoria’s Beautique retains the right to refuse service at any time, for any reason, including but not limited to: frequent cancellations, lateness, failure to comply with the policies included in this document.
Our top priority has always been to provide top quality treatments and to bring an unparalleled safe experience of healing and rejuvenation to clients. If you are unhappy or dissatisfied with your treatments, please contact the salon within 24 hours of your booking and give details. You will be asked to attend the salon, where your complaint can be discussed with you fully to find a swift and satisfactory resolution wherever possible.
-Salon offers and promotions (including gifts with purchase and discounts) do not apply when purchasing gift vouchers.
-All Gift Certificates are dated and expire 12 months from the date of issue. They must be used within this time, no extensions will be given.
-Gift Certificates cannot be used for online deposits, exchanged for cash and are non refundable.
-Gift Certificates may only be redeemed against products purchased in the same currency as the Gift Certificate.
-We are not responsible if a Gift Certificate is lost, stolen, destroyed or used without permission and no replacement will be provided in these circumstances.
-Questions, comments and requests regarding Gift Voucher Terms and Conditions are welcomed, please contact Victoria’s Beautique. victoriasbeautique@outlook.com
Coronavirus (Covid-19) Infection Prevention & Control Policy
I know many of us have been affected by the Coronavirus pandemic and continuing to be effected. Therefore I Victoria will be continuing to follow the latest Covid health and hygiene regulations, especially in the winter to keep everyone safe including our families, so we can all live a little better with this virus.
For Victoria’s Beautique
- If I feel ill or have symptoms of C0vid-19, I will self-isolate immediately and not open the salon. This may mean that I have to cancel your appointment at short notice. I appreciate that this may be inconvenient but it is done entirely for your own safety. If your appointment is cancelled you will be able to re-book again as soon as it’s safe to do so.
- If you or any of the people you live with feel ill or display any symptoms of C0VlD-19 – please advise us before your appointment.
- Please Book Online for treatment bookings, this is the quickest way to book. If you get stuck or have any problems please get in touch, Victoria is happy to help.
My top priority has always been to bring an unparalleled safe experience of healing and rejuvenation to clients, and my resolve is stronger now than ever before. I have been hard at work to raise the bar of hygiene and sanitation, as well as considering every step of treatment processes to ensure I meet your needs in a focused and safe manner that is in accordance with government guidelines.
- You will receive a medical consultation form the day before your appointment via text, please click on the link in the text to fill out the consultation form. This form only needs to be done once a year.
- I am grateful for my location, as your exposure to risk is low as the footfall into the beauty studio is minimal compared to other salons.
- The entrance is only used for access to the treatment room or facilities, it is not used for long periods of time. Therefore there is no seating available, if you are early for your appointment please wait in your car.
- I Victoria will be following the latest regulations regarding PPE
- Masks are currently not mandatory. Please do what makes you feel comfortable.
- Respect the VB salon sanitation and hygiene standards.
- Use the hand sanitiser that is available in the VB salon. Washing hands facilities are also available.
- Arrive on time for your appointment (not too early, or late).
- Come straight into the beauty studio when you arrive. As I allow plenty of time in-between clients for cleaning it means the client before will have gone. I will let you know if you need to wait in your car.
- I can confirm that the laundering of salon towels and uniforms is a priority I can assure you that all salon laundry is washed at 60c+ degrees.
- As normal tools and equipment will be disinfected or sterilised in line with the specific manufacturers’ instructions for your safety.
- For Manicures and Pedicures I have put a system in place where clients have there own nail files in there individual bag, which is kept in salon.
I have carried out a risk assessment on all treatments and I’ am confident that all treatments can be carried out safely.
I want to reassure you your safety is at the heart of my new working plan. I have completed the Coronavirus (COVID-19) Infection Prevention and Control course which is accredited by the Guild of Professional Beauty Therapists Ltd, the UK trade body for our industry.
I understand the importance of keeping the salon well sanitised and hand hygiene and I will ensure that I wash my hands in according with NHS recommendations before the start of your treatment.
I will try to make your treatment as safe, comfortable and enjoyable as possible. If you have any concerns about your treatments please let me know and I will do what I can to satisfy you.
In order to avoid handling of cash, we would prefer if you could pay for your treatment by card.
All retail skincare products are regularly sanitised, if you would like to purchase any products please ask. I will be happy to chat with you about the skincare that you can use at home.
All of these procedures have been implemented for your safety, our families and that of myself. I will continue to take advice from the Government, the NHS and my industry governing bodies regarding safe practice and I will amend them as necessary.
We are proud to have undertaken training to ensure that our clients are as safe as possible during Covid-19.
